casino plu Privacy Policy

casino plu operates an online gaming platform offering slots, live casino, sports betting, eBingo, and related services to players in the Philippines. To provide these services securely and efficiently, we need to collect and process certain personal information from our users.

This Privacy Policy explains what information we collect, why we collect it, how it is used, who may have access to it, and what rights you have over your own data. We are committed to handling your personal information with care, in accordance with applicable data privacy laws in the Philippines.

casino plu collects personal data through your interactions with the platform — when you register, verify your account, make transactions, use the app, or contact support. The categories of data we may collect include:

We do not collect data that is not necessary for the operation of your account or the provision of our services.

Your personal data is used only for specific, legitimate purposes related to the operation of casino plu. These include:

• Account creation and management — to set up your account, verify your identity, and maintain your player profile.
• KYC and regulatory compliance — to complete identity verification required before withdrawals can be processed, and to meet applicable anti-money laundering obligations.
• Transaction processing — to handle PHP deposits and withdrawal requests through supported local payment methods.
• Platform security — to monitor account activity for fraud, unauthorised access, and abuse detection.
• Service communication — to send OTP codes, account notifications, and support responses to your registered contact details.
• Improving the platform — aggregated, anonymised data may be used to understand how the platform is used and to improve features and performance.
• Responsible gaming — to support self-exclusion requests, deposit limits, and other tools described on the Responsible Gaming page.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

casino plu does not sell, rent, or trade your personal data to third parties. We may share your data in limited circumstances with:

• Payment service providers — Philippine online banking partners and local e-wallet processors that handle your PHP transactions. These providers process data only to the extent needed to complete your transaction.
• Identity verification services — third-party KYC providers that assist with verifying government-issued ID documents submitted during account verification.
• Game software providers — when you play a game hosted by a third-party game studio, that provider may process session and wagering data as part of delivering the game. Game providers are contractually bound to appropriate data handling standards.
• Legal and regulatory authorities — where disclosure is required by applicable Philippine law, court order, or lawful regulatory request.

casino plu uses cookies and similar technologies to operate the platform correctly and to understand how it is being used. Cookies are small text files stored on your device by your browser.

We use the following types of cookies:

• Strictly necessary cookies — required for the platform to function. These include session cookies that keep you logged in and security tokens used for OTP verification.
• Functional cookies — store your preferences such as language settings and display options to improve your experience on return visits.
• Analytics cookies — collect anonymised usage data (such as pages visited and time spent) to help us understand how the platform is used and where it can be improved.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform. The casino plu mobile app uses equivalent local storage technologies for the same purposes.

casino plu uses industry-standard security measures to protect your personal data against unauthorised access, loss, misuse, and alteration. These include:

• SSL encryption — all data transmitted between your device and casino plu is encrypted in transit.
• OTP verification — one-time passwords are required for account login from new devices and for sensitive account actions such as withdrawals and password changes.
• Biometric authentication — the casino plu app supports fingerprint and Face ID login on compatible iOS and Android devices as an additional access control layer.
• Access controls — internal access to player data is restricted to authorised personnel who need it to perform their role, and is subject to logging and review.

While we take these precautions, no online platform can guarantee absolute security. You are also responsible for keeping your login credentials confidential and for notifying us promptly at [email protected] if you suspect any unauthorised access to your account.

casino plu retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable law and our internal operational needs.

Transaction records and KYC documentation may be retained for longer periods in order to meet financial record-keeping and anti-money laundering obligations. When data is no longer required, it is securely deleted or anonymised.

If you wish to request the deletion of your account and associated personal data, please contact us at [email protected]. Note that some data may be retained even after a deletion request where retention is required by law.

As a casino plu player based in the Philippines, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]:

We will respond to all data rights requests within a reasonable timeframe. Some requests may be subject to identity verification before we can process them.

casino plu is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21. If we become aware that an account belongs to a person under the minimum age, that account will be suspended immediately and any associated data will be handled in accordance with applicable child data protection standards.

If you believe a minor has created an account on casino plu, please notify us immediately at [email protected].

casino plu may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, the updated policy will be published on this page with a revised effective date.

We encourage you to review this page periodically. Continued use of the casino plu platform after any update constitutes acceptance of the revised policy. If you do not accept a change, you should discontinue use and contact us to close your account.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data at casino plu, you can reach our support team at:

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For account-specific issues, please log in to your account or visit the FAQ page for common questions.